The Website/Service is provided by Dash Information Systems Limited on behalf of Thorncliffe Crematorium.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 February 2017.
We collect your personal information so that we can provide you with the service and any related services you may request. In doing so, we may use the personal information we have collected from you for purposes related to the services including to:
- verify your identity,
- administer the service,
- notify you of new or changed services offered in relation to the website,
- carry out marketing or training relating to the website,
- assist with the resolution of technical support issues or other issues relating to the website,
- comply with laws and regulations in applicable jurisdictions, and
- communicate with you.
By using this website, you consent to your personal information being collected, held and used in this way and for any other use you authorise. We will only use your personal information for the purposes described in this Policy or with your express permission.
It is your responsibility to keep your password to the website safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the website or via the “Forgotten Password” process.
By using this website, you agree that we can access, aggregate and use non-personally identifiable data we have collected from you. This data will in no way identify you or any other individual.
We may use this aggregated non-personally identifiable data to:
- assist us to better understand how our customers are using the Service,
- provide our customers with further information regarding the uses and benefits of the Service, and
- otherwise to improve the Service.
We use top tier, third party data hosting providers’ (Amazon Web Services) to host our websites on servers located in the UK If you are a non-UK resident, this means that your personal information will be transferred to the UK.
By entering personal information into the website, you consent to that personal information being hosted on servers located in the UK. While your personal information will be stored on servers located in the UK, it will remain within our effective control at all times. The data hosting provider’s role is limited to providing a hosting and storage service to us, and we’ve taken steps to ensure that our data hosting providers do not have access to, and use the necessary level of protection for, your personal information. They do not control, and are not permitted to access or use your personal information, except for the limited purpose of storing the information.
If you do not want your personal information to be transferred to a server located in the UK, You should not provide us with your personal information or use the website.
We are committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authority Comodo, and all data transferred between you and the website is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the website within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
We will only disclose the personal information you have provided to us to entities outside of our group of companies if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the website.
We will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that we may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
If you choose to pay for a service by credit card, your credit card details are not stored by the website and cannot be accessed by our staff.
It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at email@example.com
We will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested. In some circumstances, it may be necessary for us to seek to arrange access to your personal information through a mutually agreed intermediary.
We’ll only keep your personal information for as long as we require it for the purposes of providing you with the service. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
In providing the website, we utilise “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the website.
We do not respond to or honour “Do Not Track” requests at this time.
We may send billing information, product information, service updates and service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the service. We will remove you at your request.
If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:
- by email at firstname.lastname@example.org, or
- by letter to The Privacy Officer, Dash Information Systems Limited, 2 Cheapside, Derby DE1 1BR
Our Privacy Officer will endeavour to:
- provide an initial response to your query or complaint within 10 business days, and
- investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.
We reserve the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. We will make every effort to communicate any significant changes to you via email or notification via the website. Your continued use of the website will be deemed acceptance of any amended Policy.
Last updated: July 2017